Privacy Policy – maju369

maju369 ("maju369", "we", "us", "our") is committed to protecting the privacy of all individuals who interact with the maju369 Platform, accessible at maju369.win. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by maju369.

By registering an account with maju369, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Privacy Policy forms part of the maju369 Terms & Conditions and should be read alongside that document.

We are aware that our Members are primarily based across Malaysia — in Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, and beyond — and we handle your data with the care and transparency that you rightly expect from a platform operating in the Malaysian market.

maju369 is the data controller in respect of personal data collected through the maju369 Platform. As data controller, maju369 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is conducted in accordance with applicable data protection principles.

Questions, requests, and complaints relating to the processing of personal data by maju369 should be directed to our data protection contact: [email protected]. We aim to acknowledge all data-related requests within five (5) business days.

maju369 collects personal data through several channels. The categories of data we collect include, but are not limited to:

1. Registration Data: Full name, date of birth, nationality, residential address, email address, and mobile phone number provided when you create a maju369 account.
2. Identity Verification Data: Government-issued identity document number, copies of identification documents (e.g., MyKad, passport), and proof of address, collected as part of KYC verification processes.
3. Financial Data: Payment method details (e.g., Touch n Go eWallet account reference, Boost account reference, FPX bank account details), deposit and withdrawal transaction records, and account balance history. maju369 does not store full payment card numbers.
4. Gaming Activity Data: Records of game sessions played, bets placed, wagers settled, bonus activations, and responsible gaming tool usage on the maju369 Platform.
5. Technical Data: IP address, browser type and version, operating system, device identifiers, time zone, and browsing activity on the maju369 Platform collected automatically when you access the Platform.
6. Communications Data: Records of correspondence and interactions with the maju369 customer support team, including live chat transcripts, email exchanges, and any documentation submitted in connection with a complaint or dispute.
7. Preference Data: Marketing preferences, notification settings, and any additional information you voluntarily provide in your maju369 account profile.

maju369 uses your personal data for the following purposes:

1. Account Administration: To create and maintain your maju369 account, authenticate your identity at login, manage your Wallet Balance, and process your gaming transactions.
2. Payment Processing: To facilitate deposits and withdrawals via your chosen payment method (Touch n Go eWallet, Boost, Maybank FPX, CIMB, Public Bank, or other accepted methods) and to verify that payment instructions are authorised by you.
3. KYC & Regulatory Compliance: To verify your identity in accordance with our licensing obligations, anti-money laundering (AML) requirements, and Know Your Customer (KYC) procedures. This includes verifying your age to enforce the 21+ restriction.
4. Platform Delivery & Improvement: To deliver the games, sportsbook, and other services you access through maju369, to diagnose technical issues, to conduct platform performance analysis, and to develop and improve our offerings.
5. Customer Support: To respond to your enquiries, resolve complaints and disputes, and provide assistance related to your maju369 account.
6. Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other prohibited conduct as defined in the maju369 Terms & Conditions.
7. Responsible Gaming: To monitor gaming patterns for indicators of problem gambling, to apply deposit limits or self-exclusions you have requested, and to enforce restrictions on accounts that have been self-excluded.
8. Marketing Communications: To send you promotional offers, bonus notifications, and news about maju369 products and services where you have consented to receive such communications or where maju369 has a legitimate interest in doing so, subject always to your right to opt out at any time.

maju369 processes your personal data on one or more of the following legal bases:

1. Contractual Necessity: Processing is necessary for the performance of the contract between maju369 and you as a registered Member, including account administration, payment processing, and service delivery.
2. Legal Obligation: Processing is necessary for maju369 to comply with applicable legal and regulatory obligations, including AML legislation, KYC requirements imposed by our licensing authority, and any legal orders requiring disclosure of personal data to competent authorities.
3. Legitimate Interests: Processing is necessary for the legitimate interests of maju369, including fraud prevention, platform security, and improving our products and services, where those interests are not overridden by your data protection rights.
4. Consent: Where maju369 processes personal data for marketing purposes, such processing is conducted on the basis of your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

6.1 The maju369 Platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain session state (keeping you logged in), and collect analytics data about Platform usage. Cookies set by maju369 are first-party cookies; we also use strictly necessary third-party cookies from our analytics and performance monitoring providers.

6.2 The main categories of cookies used by maju369 are:

1. Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that maintain your maju369 login state. These cannot be disabled without preventing core functionality.
2. Analytics Cookies: Used to collect aggregated, anonymised data about how visitors interact with the maju369 Platform — pages visited, session duration, and navigation paths — to help us improve the Platform.
3. Preference Cookies: Store your Platform preferences such as language settings and display options across sessions.

6.3 You can control or delete cookies through your browser settings. Disabling strictly necessary cookies will prevent you from accessing your maju369 account. Disabling other categories of cookies will not affect your ability to use the Platform but may affect our ability to improve your experience.

7.1 maju369 does not sell, rent, or commercially trade your personal data. We may share your personal data with the following categories of third parties, strictly as necessary for the purposes described in this Privacy Policy:

1. Payment Service Providers: Including Touch n Go eWallet, Boost, and FPX banking partners, for the purpose of processing deposits and withdrawals.
2. Identity Verification Providers: Third-party KYC and AML compliance service providers engaged to verify Member identities and screen against sanctions and watchlists.
3. Game Software Providers: Licensed game studios and platform providers whose games are available through maju369, who may receive game-session data necessary for game delivery and dispute resolution.
4. IT & Hosting Providers: Cloud infrastructure and hosting providers who store Platform data on maju369's behalf under contractual data processing agreements.
5. Regulatory & Law Enforcement Authorities: Where maju369 is required by law, court order, or regulatory instruction to disclose personal data to competent authorities.

7.2 All third-party processors engaged by maju369 are bound by contractual obligations requiring them to handle personal data in accordance with applicable data protection principles and to use it only for the specified purpose.

8.1 The maju369 Platform serves Members in Malaysia and processes data in connection with a gaming licence issued in an international jurisdiction. As a result, your personal data may be transferred to and processed in countries outside Malaysia, including the licensing jurisdiction and the locations of our hosting and technology providers.

8.2 Where personal data is transferred outside Malaysia, maju369 takes appropriate steps to ensure that such transfers are subject to adequate safeguards, including contractual arrangements with recipient entities that impose data protection obligations equivalent to those applied by maju369 under this Privacy Policy.

9.1 maju369 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods driven by regulatory obligations:

1. Account registration and KYC data is retained for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
2. Financial transaction records are retained for a minimum of five (5) years from the date of each transaction.
3. Customer support communications are retained for a minimum of two (2) years from the date of the interaction.
4. Gaming activity logs are retained for a minimum of three (3) years from the date of each game session.

9.2 Following the expiry of applicable retention periods, personal data will be securely deleted or anonymised such that it can no longer be linked to an identified or identifiable individual.

Subject to applicable law and certain exceptions, you have the following rights in respect of the personal data held about you by maju369:

1. Right of Access: You may request a copy of the personal data that maju369 holds about you.
2. Right of Rectification: You may request that inaccurate or incomplete personal data held by maju369 be corrected or completed.
3. Right of Erasure: In certain circumstances, you may request the deletion of personal data held by maju369 where it is no longer necessary for the purpose for which it was collected. This right is subject to maju369's legal obligations to retain certain data for regulatory compliance purposes.
4. Right to Restrict Processing: You may request that maju369 restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
5. Right to Data Portability: Where processing is based on your consent or contract performance, you may request that maju369 provide your personal data in a structured, commonly used, machine-readable format.
6. Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of prior processing.

To exercise any of these rights, please contact maju369 via the live chat support available on the Platform or by written request to [email protected]. maju369 will respond within thirty (30) days of receipt of a verifiable request.

11.1 Where you have consented to receive marketing communications from maju369, we may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new game releases, sportsbook promotions, and other maju369 offers relevant to your account.

11.2 You may opt out of marketing communications at any time by updating your notification preferences in your maju369 account settings, or by following the unsubscribe instructions included in any marketing email. Opting out of marketing will not affect transactional communications related to your account (such as deposit confirmations, withdrawal notifications, or security alerts).

11.3 maju369 will not send marketing communications to Members who have completed a self-exclusion. Requests for self-exclusion automatically suppress all marketing communications.

The maju369 Platform is strictly for individuals aged 21 years and over. maju369 does not knowingly collect personal data from individuals under the age of 21. If maju369 discovers that personal data has been collected from a minor, the account will be closed immediately, all associated data will be deleted, and any deposited funds will be returned to the source payment method.

If you have reason to believe that a minor has registered a maju369 account or has been able to access the Platform, please contact our support team immediately so that we can investigate and take appropriate action.

13.1 maju369 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include 256-bit SSL/TLS encryption for data in transit, encryption of sensitive data at rest, role-based access controls restricting internal data access to authorised personnel, regular security assessments and penetration testing, and monitoring for anomalous access patterns.

13.2 While maju369 takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. In the event of a material data security incident affecting your personal data, maju369 will notify you promptly and take immediate remedial action.

14.1 maju369 may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or the structure of the maju369 Platform. The current version of the Privacy Policy will always be accessible at maju369.win/privacy-policy with its effective date prominently displayed.

14.2 Where changes to the Privacy Policy are material — meaning they significantly affect how we use your personal data or your rights — maju369 will notify registered Members by email to the registered address prior to the changes taking effect. Continued use of the maju369 Platform following the effective date of a revised Privacy Policy constitutes acceptance of the changes.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a complaint about the way maju369 has handled your personal data, please contact our data protection team:

Email: [email protected]
Live Chat: Available 24/7 via the maju369 Platform

maju369 will acknowledge data-related requests within five (5) business days and will endeavour to provide a substantive response within thirty (30) days. If you are not satisfied with maju369's response to a privacy complaint, you may refer the matter to the relevant data protection supervisory authority in your jurisdiction.